batpk Privacy Policy

1. Introduction and Data Controller

1.1 This Privacy Policy applies to all personal data collected and processed by batpk (referred to herein as "batpk", "we", "us", or "our") in connection with the online betting and casino services available at https://batpk.app.

1.2 batpk acts as the data controller in respect of personal data collected through the platform. We are responsible for ensuring that your data is handled lawfully, fairly, and transparently in accordance with applicable data protection laws and international best practices.

1.3 By registering an account on batpk or otherwise using the platform's Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

1.4 For the purposes of this policy, "personal data" means any information that can identify you directly or indirectly, including your name, CNIC number, mobile number, email address, and transaction records.

2. Information We Collect

batpk collects personal data in three primary ways: information you provide directly, information generated by your use of the platform, and information received from third parties.

2.1 Information You Provide Directly

• Registration data: Full name, email address, Pakistani mobile number (03XX format), date of birth, and chosen username.
• KYC verification documents: CNIC (Computerised National Identity Card) front and back, selfie photograph for liveness verification, and proof of residential address where required.
• Payment information: JazzCash account number, Easypaisa mobile wallet number, HBL/UBL/Meezan Bank/Bank Alfalah account details. batpk does not store full payment card numbers where card payments are used; these are handled by PCI-DSS compliant third-party processors.
• Communications: Correspondence you submit via live chat, email, or support ticket systems.
• Responsible gaming inputs: Deposit limits, session limits, self-exclusion requests, and cooling-off preferences set via account settings.

2.2 Information Generated by Platform Use

• IP address, device type, operating system, and browser information collected at login and during each session.
• Geolocation data (city/country level) derived from IP address.
• Betting history: all sports wagers, casino sessions, slot spins, crash game rounds, and associated outcomes and stakes.
• Login timestamps, session duration, and navigation patterns within the platform.
• Bonus claims, wagering progress, loyalty tier status, and promotional interactions.

2.3 Information from Third Parties

• Identity verification results from KYC service providers used to confirm the authenticity of your CNIC and facial match.
• Fraud and risk signals from payment processors and anti-money laundering screening services.
• Responsible gaming flags from self-exclusion registers where applicable under our operating framework.

3. How We Use Your Information

batpk does not use automated decision-making that produces legal or similarly significant effects on users without human review.

4. Legal Bases for Processing

batpk processes your personal data on the following legal bases:

• Contractual necessity: Processing required to provide you with Services under our Terms & Conditions (account management, payment processing, bet settlement).
• Legal obligation: KYC verification, anti-money laundering checks, and data retention required by applicable laws and our operating licence conditions.
• Legitimate interests: Fraud prevention, platform security, and improving our Services — where our interests do not override your fundamental rights.
• Consent: Direct marketing communications and non-essential cookies, which you may withdraw at any time.

5. Sharing of Personal Data

5.1 batpk does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, and banking partners receive only the transaction data necessary to process your deposit or withdrawal.
• KYC and identity verification providers: CNIC documents and facial verification data are shared with certified identity verification service providers operating under strict data processing agreements.
• Game providers: Your batpk account identifier (not your full personal data) is shared with third-party game studios such as Evolution Gaming and Pragmatic Play to facilitate live casino sessions and slot play. These providers operate under separate data protection frameworks.
• Fraud and AML screening: Anonymised risk signals and, where legally required, flagged transaction data may be shared with fraud prevention networks.
• Legal authorities: batpk will disclose personal data to law enforcement or regulatory authorities where required by law or valid legal process, and only to the extent required.
• Business transfers: In the event of a merger, acquisition, or sale of substantially all of batpk's assets, user data may be transferred as part of that transaction, subject to equivalent privacy protections.

5.2 All third-party data processors engaged by batpk are bound by data processing agreements that require them to process your data only on our instructions and in accordance with applicable law.

6. Cookies and Tracking Technologies

6.1 batpk uses cookies and similar tracking technologies on the platform to maintain your logged-in session, store your preferences, and gather aggregated analytics data.

6.2 The following categories of cookies are used:

• Strictly necessary cookies: Required for the platform to function (session tokens, CSRF protection, login state). Cannot be disabled.
• Analytics cookies: Used to understand how players navigate the platform and identify areas for improvement. Data is aggregated and anonymised.
• Preference cookies: Store your language and display settings between sessions.
• Marketing cookies: Used only with your consent to deliver relevant promotional communications. You may opt out at any time via account settings.

6.3 You may control non-essential cookies through your browser settings. Disabling strictly necessary cookies will prevent you from using core platform features including batpk Login.

7. Data Retention

7.1 batpk retains your personal data for as long as your account remains active and for a period thereafter as required by our legal and compliance obligations.

7.2 Specific retention periods:

• Account and KYC data: Retained for a minimum of 5 years following account closure to satisfy anti-money laundering record-keeping requirements.
• Transaction and betting records: Retained for a minimum of 5 years.
• Customer support communications: Retained for 3 years from the date of the communication.
• Marketing consent records: Retained until consent is withdrawn, plus 12 months thereafter for audit purposes.

7.3 Data that is no longer required is securely deleted or anonymised in accordance with batpk's data disposal procedures.

8. Security of Your Personal Data

8.1 batpk implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and batpk's servers.
• Encryption of sensitive fields (CNIC numbers, payment details) at rest in batpk's database systems.
• Role-based access controls ensuring that staff can only access personal data necessary for their specific function.
• Regular security assessments and penetration testing of the platform infrastructure.
• Two-factor authentication available to all registered users via account settings.

8.2 In the event of a data breach that is likely to result in risk to your rights and freedoms, batpk will notify affected users without undue delay and in accordance with applicable notification requirements.

9. Your Rights and Choices

Subject to applicable law, you hold the following rights in relation to your personal data held by batpk:

• Right of access: You may request a copy of the personal data batpk holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to legal retention obligations (see Section 7).
• Right to restriction: You may request that processing of your data be restricted in certain circumstances.
• Right to data portability: Where processing is based on consent or contract, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on consent (e.g. marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact batpk at [email protected]. Requests will be responded to within 30 days. Identity verification may be required before a request is actioned.

10. Children's Privacy

10.1 batpk's Services are strictly for users aged 18 and over. batpk does not knowingly collect personal data from individuals under the age of 18.

10.2 If batpk becomes aware that personal data has been collected from a minor, the account will be immediately suspended, all funds will be reviewed, and the personal data will be deleted in accordance with legal requirements. Any concerns regarding minors accessing the platform should be reported immediately to [email protected].

11. International Data Transfers

11.1 batpk's primary servers are located in secure data centres. In providing certain Services — including live casino streams from Evolution Gaming and Pragmatic Play Live, and KYC verification — your data may be processed by service providers whose infrastructure is located outside Pakistan.

11.2 Where such international transfers occur, batpk ensures that appropriate safeguards are in place, including contractual protections equivalent to those required under applicable data protection frameworks, to ensure your data receives the same level of protection it would receive under this Policy.

12. Changes to This Privacy Policy

12.1 batpk may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. The "Effective Date" at the top of this page will always reflect the date of the most recent revision.

12.2 Material changes — those that significantly affect how we use your data or your rights — will be communicated to you via your registered email address or via a prominent in-platform notification at least 14 days before the change takes effect.

12.3 Continued use of the batpk platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree, you may close your account before the changes take effect.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data held by batpk, please contact our Data Protection team:

Email: [email protected]

batpk's support team is available 24/7 and aims to acknowledge all privacy-related requests within 48 hours and to respond in full within 30 days.

For further information about your data rights or responsible gaming resources available on the platform, please visit our Responsible Gaming and Terms & Conditions pages.